Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino we cover? This page explains how to reach the Non Gamstop Casinos team and what you can expect once you do.
How to Reach the Editorial Team
Email is the best way to get in touch. We read every message that comes in and try to reply within two working days, though this can stretch a little during busy periods. Write to us at [email protected] and, where you can, tell us straight away what your message relates to — a specific casino, a bonus term, a technical issue with the site, or something else entirely. It helps us route your enquiry to the right person and answer it properly the first time.
What We Can Help With
We cover casinos not on GamStop for a UK audience, so most enquiries fall into a handful of categories:
- Questions about our reviews — If something in our coverage of the best non GamStop casinos is unclear, or you want more detail on how a wagering requirement, cashout limit or payment method works, ask us directly.
- Corrections — Casino terms change often. Welcome offers, minimum deposits, withdrawal limits and licensing details can shift without much notice. If you have seen a casino change its terms since our last check, or think we have something wrong, let us know and we will look into it.
- Feedback on individual operators — If you have had a specific experience with a casino such as Betmica, Kikibet, Betninja or any of the other operators we cover, we are interested in hearing about it, particularly anything relating to withdrawals, verification or customer support.
- Content suggestions — If there is a topic around non GamStop casinos, payments, or sports betting that you think we should cover in more depth, tell us.
- Partnership or business enquiries — If you represent a casino brand or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
Support for Gambling-Related Concerns
This site is a review and information resource, not a support service, so we cannot process withdrawals, resolve account disputes or intervene on your behalf with a casino. If you are having a problem with an operator, the casino's own complaints procedure and customer support team are the first point of contact, and most sites we review publish details of how to escalate a complaint if their support team cannot resolve it.
If you are concerned about your own gambling, or someone else's, please contact GamCare for free, confidential advice and support. Readers in Great Britain who want to restrict access to gambling sites licensed there can use GAMSTOP, while gambling-blocking software installed at device level can help limit access to gambling sites more broadly, including those operating under overseas licences. If you mention a concern like this in your message to us, we will do our best to point you towards the right organisation rather than attempt to advise you ourselves.
What Happens After You Email Us
Every message is read by a person, not an automated system. Once it reaches the right team member, we will check the detail you have raised — whether that means re-reading a casino's terms and conditions, checking a licensing page, or simply answering your question directly. You will get a genuine reply, not a template response.
During quieter periods we usually reply within two working days. If your enquiry needs more research, such as a correction that touches several pages, it may take a little longer, but we will follow up either way.
Before You Get in Touch
A few things that help us help you faster:
- Name the specific casino or page you are asking about, rather than describing it generally.
- If you are reporting a change in terms, tell us where you saw the update, if you can.
- Keep financial details, passwords and account numbers out of your message. We do not need them and cannot act on them.
- If your query relates to a live dispute with a casino over a withdrawal or bonus, include the rough timeline so we understand the full picture.
Keeping Our Content Accurate
Casino bonuses, wagering requirements, payment options and licensing arrangements all change, sometimes without warning. We rely partly on our own research and partly on readers pointing out when something on the site no longer matches what a casino is actually offering. If you have used a casino we have reviewed and something did not match our write-up, we would genuinely like to hear about it so we can check it and, where needed, correct the page.
Thank you for reading this far, and for taking the time to reach out. We look forward to your message.